Materials Essay Example | Topics and Well Written Essays - 250 words

Materials - Essay Example This paper focuses on the advancement of â€Å"non-clinker green cement† through the utilization of cement kiln dust (CKD) and fly ash (FA) (Shah & Wang 16). CKD has incompletely calcified substances possessing hydraulic and cementitious qualities. In addition, sulfate, alkali, and chloride elements are high and may affect the quality of cement performance. FA, on the other hand, contains mostly vitrified alumina-silica melt and minute amounts of crystalline elements such mullet, quartz, and mica (Shah & Wang 16). Previous research indicates that appropriate blending of CKD and FA may yield a cementitious matter, thus changing waste into useful substances. This paper looks at three methodologies of activating the hydration of CKD-FA binders. These are mechanical, thermal, and chemical. Chemical activation involves the addition of 2 % and 5% sodium hydroxide to the CKD-FA systems. Thermal activation entails curing at temperatures between 38 and 50oC in comparison with curing at 24oC. The study utilizes various compositions of FAs and CKDs. Finally, mechanical activation engages various grinding regimens ranging from simple, vibratory mill, ball mill, combined (ball mill and vibratory mill grinding) and grinding aid in the form of high-speed mixing (Shah & Wang 17). The process realizes that various activation methods give various strengths at different compositions of CKD and FA. For example, highest strength arises from the addition of 2% NaOH to a binder comprising of equal quantities of CKD and FA cured at 38oC (27 MPa (4000 psi) at age of 56 days) (Shah & Wang 17). Grinding activates the materials both chemically and mechanically. This paper, therefore, concludes that estringitte is the key crystalline hydration outcome of CKD-FA, vibrator grinding for four hours is the most efficient mechanic-chemical activation technique. Addition of NaOH hastens chemical disbanding but lowers estringitte development in hydration of the binder. Overall, utilization of

Customer Service Operations Term Paper Example | Topics and Well Written Essays - 2000 words

Customer Service Operations - Term Paper Example In order to carry out qualitative research into the issue, the essay will follow an investigative mode. In this regard, the paper will be based on the case study of ICICI which is a leading bank in Asia, with a strong focus on enhancing its international base as well. It started to operate under the name ICICI in 1994 and has gone on to become the second largest bank in India. (www.icici.com) My choice for this bank came from the fact that globalization is a major trend that has put various countries on the map in terms of trends and customer satisfaction. With a bank like ICICI, it will be easier to study progress from the perspective of a developing bank in terms if it model of customer support systems. In this regard, the literature I have made use of is exhaustive. To begin with, there are texts on customer satisfaction like A Chakrabarty's paper titled Barking up the wrong tree - Factors influencing customer satisfaction in retail banking in UK. This paper has important methodologies that are imperative for the measurement of customer satisfaction. Further, the Cruickshank Report is another important work by Don Cruickshank, which was published in March 2000, for the HM Treasury. This paper is important to the basic structure in terms of its notes on customer satisfaction and rising competition in this sector. In this regard, Morris' paper on the same theme is both a criticism as well as a summation of this paper which further helped evolve the conception and strategies for customer satisfaction i

Review The Formation Of Malaysia History Essay

Review The Formation Of Malaysia History Essay The formation of Malaysia is on 16 September 1963. Tunku Abdul Rahman proposed Malaysia and Singapore made, Sabah, Sarawak and Brunei in the British colony formation. All four colonies initially agreed to join the Federation. à ¦Ã…“-à ¨Ã‚ ¯Ã‚ » However, this suggestion was objected to, because they claim the Philippines claim Sabah. The proposal also received from Indonesia opposed to it as a conspiracy of neo-colonialism by the Sukarno and the powerful Indonesian Communist Party of view. In 1955, and later in 1959, Singapore had suggested that it be merged with Malaya. But this proposal was rejected Malaya. At that time, Singapores population including China and Malaysia worried that this may affect the racial composition, which is mostly Malay. There are also concerns, the Communist Party, their activities are still rampant in Singapore, Malaya and obstacles that may affect the struggle to eliminate the threat of communism. However, four years later, the Malaysia independence, Tunku Abdul Rahman, the Malayan Prime Minister, state that he said in his speech proposed merger of Malaya, Singapore and the Borneo territories of Sabah, Sarawak, and Brunei took the region by surprise on 27th May 1961. Because the state of politics and economy in Singapore and the other territories so his suddenly change his mind. The proposal also to accelerate in Sarawak, Sabah and Brunei, the immediate effect of political development. Election for the first time to be held in Brunei and Sabah in 1962. However, continued Philippine and Indonesian opposition led to the sending of a United Nations mission to Borneo in 1963, which also reported that the public opinion was in favoured of joining Malaysia. Brunei then pulled out due to an armed revolt staged to oppose its entry to Malaysia. Singapore was part of the newly formed Malaysia in 1963 but withdrew in 1965. ANSWER What are the factors that affect the formation of Malaysia? Factors that led to the proposed merger because of Tunku Abdul Rahman is combined with the desire for economic purposes, Singapore is one of them. Singapores large industrial enterprises and large population, added as an important trading port in the region for more than one position. Tunku Abdul Rahman is also trying to get rid of the colonial these colonies. Malaya independence has reached four years ago. Although Singapore has implemented a large extent, an autonomous policy, Sabah and Sarawak, Britain is still very much under control. In Brunei, Sudan to maintain his autocratic power, but the residents were forced to receive advice from the UK. Tunku Abdul Rahman believes that a merger with Malaya will speed up these colonies independence from Britain. Another factor is the bastion of communism more than Singapore. Over time, their activities did not stop. And then by Singapores Minister Mentor Lee Kuan Yew, who, with disputes about the strike in the mid 50s frustration, led to the decision of his Government to draw some of the Communists, hoping to find favor with them, and eventually soften their blow. However, continue to adhere to the activities of the Communist Party and eventually formed his own political party, known as the Socialist Front, they were forced to resign from the government. Fear of Malaya will be in grave danger should support the CPC decided to cross-strait their allies in Malaya, Tunku Abdul Rahman believes that the merger with Singapore will make it easier to deal with the Communists. In addition to Singapore, Sarawak, communism is also booming, where the Communist Party formed an underground association, to play its associations of workers and peasants of the students. In addition, there are between these areas of cultural similarity. United Overseas composition of the population, and there is a Malayan Malays, Chinese and Indians mixed array. By some members of UMNO Malays outnumbered by the initial fear of being dispersed, they were convinced that the ethnic balance will be a Borneo territories, including most of the Malays and indigenous groups, and the Malay Asia combined recovery. The factors that affect the formation of Malaysia are also avoids the threats and communist influence by other territories. More and more, the independence of Sabah, Sarawak, Brunei and Singapore also need to cover up. The defense of indigenous communities and the safeguard the interest of indigenous rights in Sabah and Sarawak are very important for Tunku Abdul Rahman to take care and concern about it. Who is giving the issues the formation of Malaysia? That is Sabah, Sarawak, Brunei and Singapore. Their response are very important when formation of Malaysia. And also the process of formation of Malaysia is important too. The process is Malaysia solidarity committee, Cobbold Commission, inter-governmental committee, and Singapore referendum. Sabah is giving the issue about the party pro-anti Malaysia, Sarawak is giving the issue about there are no economic different, Brunei is giving the issue about believe that they can independence by their own, no need depend with others, while Singapore is giving the issue about the party people of Singapore. The chairman of Malaysia solidarity consultative committee is Tun Haji Mohammad Fuad Stephens, previously known as, Donald Stephens. He played a key role in negotiating the independence of Sabah. He collects the data from the citizen to form the formation of Malaysia. Malaysia Solidarity Consultative Committee (MSCC) to inform the people of the benefits of the merger. The chairman of Cobbold Commission is Lord Cobbold. He is going to Sabah and Sarawak to collect the data from the citizen when formation of Malaysia. He will discuss the merger of Sabah and Sarawaks response. Two months later, received thousands of letters to and Sabah and Sarawak and the numerous public meetings of the thousands of interviews, come to a consensus. Only one-third of third of the population rejected the merger, want to join Malaya before achieved their independence. Wholeheartedly support the merger or other two-thirds or support, on the grounds that its rights be retained. Won the majority in favor of the merger, which is approved by the British. The chairman of Inter-governmental committee is Lord Landsdowne and Tun Abdul Rayak. The function of inter-governmental committee is forming a Federation of Malaya. It is concentrated on Islam, Malay, education and integration. In Malaya, Singapore remains, so the initial interest, eager to merge with Malaya, Tunku Abdul Rahmans proposal in 1961. His efforts paid off, September 1, 1962 referendum showed that 71.1% of the population, Singapore supported the merger. Singapore is committed to autonomy, education, income and labor, while the central government will operate in Kuala Lumpur. Its free entrepot status will also be maintained. Such as Singapore, Brunei, also keen to merge because of its ruler, Sultan Ali Saifuddin was hoping to get greater protection from the likes of Malaya. AM Azahari, the opposition party, the party National Front leader, but strongly against the merger, and which resulted in one of the Brunei government, he was defeated in the resistance. Azahari an ulterior motive merge all the territories and the North Borneo Brunei placed in their reins. When the establishment of Malaysia, Indonesia and the new establishment rejected due to their own ulterior motives, Philippines. Sabah claimed by the Philippines, pointed out that the Sultanate of Sulu under the Sabah belongs to the Philippines came. Therefore, the Philippines is not recognized as an independent state official statements or the occurrence of on16th September 1963 Malaysia.à ¦Ã…“-à ¨Ã‚ ¯Ã‚ » CONCLUSION However, North Borneo and Singapore declared August 31, 1963 sovereignty. Indonesias opposition, and later upgraded to a military conflict with Malaysia. Indonesia, Sarawak and Sabah as the colonial province of new forms of Borneo Island in Malaysia (bordering Kalimantan, Indonesia), they laid claim. In order to ensure that Indonesia, Malaysia is not neo-colonialism, a referendum by the United Nations and Lord Cobbold Commission Cobbold leadership, organization, form, developed to determine whether the people of Sabah and Sarawak wished to join Malaysia. The end result, which indicates strong support for Malaysias Sabah and Sarawak between people, Malaysia has paved the way, and declared the road. OF: Federation of Malaysia subsequently announced the formation of 16 September 1963, Malaysia. Independence Day celebration is still held on August 31, the original Malaya Independence Day. Malaysia has enjoyed 53 years of independence, is known as a sovereign state of the world. We can achieve the economic, political and social stability, to the developed countries rapidly. Although Malaysia is a pluralistic society, different ethnic composition, they can live, mutual cooperation, both in harmony to build a strong and developed country presence. Understanding between races, but also created national unity, played in shaping the political stability of Malaysia as a very important role in the country. QUESTION 2 2.1 INTRODUCTION New Economic Policy (NEP) is a socio-economic program in the Malaysia which was introduced in 1971 by Prime Minister Tun Abdul Razak, Dato Hussein. Implementation of divide and rule policy will turn the British in the Malay community cohesion. The British were encouraging the arrival of labor from China and India in the interest of the colonial economy of tin mining, trading and farming. Separation of Singapore from Malaysia in 1965 due to the concept of Malaysia to the Philippines which was not directly dispute the status and privileges of the Malays has diapi-naming of Lee Kuan Yew fueled anti-Chinese and anti-Malay. Bloody events that occurred on May 13, 1969 have revealed the true manifestation of the feelings of the three largest ethnic groups in Malaysia. Bloody events also forcing the government to declare a state of emergency. This declaration has led to a parliamentary system of government is suspended. Since the Japanese occupation during the Second World War, Japan adopted a policy of anti-Chinese and pro-Malay bias has angered the Chinese and the Malays. National Consultative Council was established to ensure the effectiveness of the NOC, the National Consultative Council which is responsible for discussing and reviewing issues of national unity and resolve to find a way multi-ethnic society. Unity to be achieved not only involve the consolidation race but was found to be economic and social unification should be done. In connection with the National Consultative Council have agreed to form a national ideology that became known as the Pillars of the five key principles: Kepercayaan kepada Tuhan Kesetiaan kepada Raja dan Negara Keluhuran Perlembagaan Kedaulatan Undang-Undang Kesopanan dan Kesusilaan New Economic Policy was established through the Majlis Perundingan Negara as a catalyst to eradicate poverty and restructure society. Majlis Perundingan Negara also recommended the government to create the Jabatan Perpaduan Negara to implement the activities of the Muhibah in the form of Muhibah and Pejabat Muhibah at the federal, state, region and area has been established under the provisions of the Essential Regulations (Pejabat Muhibah) 1969 which was gazetted on July 18, 1969. 2.1.1 ANSWER The objective of NEP was national unity but it also aims to restructure the socio-economic imbalance that exists in this country. As we know that a balanced distribution of economic importance in creating a united nation, as well as taking into account the poverty and the inability of some people to compete with other people then the NEP was designed to improve the situation. The primary objective of this introduction is to create national unity by reducing the economic, social, cultural, placement and so forth. n other words, DEBs designed to eliminate race in the country with all the general poverty among the Malays and other Bumiputras, this is precisely the most particular and the earliest settlers of the country. DEB will ensure that all ethnic Malays and Indians in particular, will be the same for Chinas prosperity. In these times, until today, our leaders believe that when all the games are the same country will enjoy stability and prosperity, peace and harmony. With the equitable sharing of the prosperity of all, the three main competition will be happy and satisfied in Malaysia, which will greatly help in the maintenance of peace and harmonious country. With the new economic policy, the Government must ensure that the May 13, 1969 racial riots will not happen again in the future.With equal share of prosperity all, the three major races in Malaysia will be happy and contented; this will contribute greatly in maintaining peace, and harmony in the country. With the New Economic Policy, the government wants to ensure that the incidents of racial riots of 13 May 1969 will never happen again in the future. 2.2 INTRODUCTION The tension between those who are wealthy and not wealthy is a result of poverty. It was found that the Malays are facing more poverty than other races. Found also the Malays are still lagging behind and less able to compete with other races even though Malaysia had good economic growth. The NEP was designed as a long-term program that will run for 20 years, starting from 1970 to 1990. Development plans under the New Economic Policy is carried out through a two-pronged strategy: restructuring of society to reduce and eventually eliminate the identification of race with economic function. eradication of poverty irrespective of race 2.2.1 ANSWER Goals of poverty eradication is achieved, the strategy focused on eliminating poverty in rural and urban areas. Based on 1970 population census shows that about 49.3% of all poor families in the Philippines income below the poverty line (income poverty line 1970 population is RM200.00) and about 86% of that number are in rural areas. To achieve this objective, the government has implemented a variety of services and facilities through the provision of education, health, water and electricity. In addition, preference is given to the poor to get help, such as fertilizer subsidy assistance program, educational scholarships and textbooks, supplementary food to children and low-cost housing program. Create employment opportunities for all groups of people who are unemployed. To provide opportunities for transfer of persons working in low productivity sectors to more lucrative sectors. Increase the productivity and income. Reducing the income gap between races between urban and rural areas and between regions and also modernize rural life. Need to establish indigenous groups and commercial companies. Organize a working environment that reflects the racial composition in Malaysia.à ¦Ã…“-à ¨Ã‚ ¯Ã‚ » Toward the end date of the NEP, the objectives to eradicate poverty have been achieved. To ensure that both goals were achieved in the NEP, the government has tried to improve the economic situation and at the same time, eliminating the identification of race with economic function. Based on the imbalance between the races, the government has launched several programs such as industry and trade, agriculture, mining, construction, transport and agriculture. To achieve the second goal of the NEP, various strategies have been designed, including: Reducing the imbalance in the structure of employment to the participation of various races in the primary sector will reflect the position of the labor force by 1990 the racial composition. Adding to the fast part of the people of Pakistan in possession of the productive sector. Special attention will be focused on indigenous people are a bit behind compared to other races. Raising productivity and living standards of poor people in rural areas. To ensure the establishment of a commercial and industrial community among the Malays and natives as they manage and own at least 30% of all levels of economic activity such as MARA, Bank Pembangunan, Bank Bumiputera, Amanah Saham Nasional. Advancing the state and region that are considered backward by the new regional development such as DARA, KESEDAR, KEJORA and so on. 2.2.2 CONCLUSION As a conclusion, New Economic Policy, aimed at national unity through poverty eradication and restructuring of society in the context of a strong national security. All national development programs and policies introduced by the government during planned and implemented to achieve the above objectives. This will require not only the determined efforts of the government and its employees, but it requires a change of attitude, energy and mindset of people from the private sector. Although the NEP was hailed in some quarters as having reduced the socioeconomic disparity between the Chinese minority and Malay majority, others accused it of having reduced non-Malays to the status of second-class citizens by cementing ketuanan Melayu (Malay supremacy). The NEP is often invoked as part of the Malay Agenda, which is in turn part of the Malaysian social contract granting Malays special rights in return for citizenship for non-Malays.

Comparing Brontes Wuthering Heights and Dickens Coketown Essay

Comparing Bronte's Wuthering Heights and Dickens Coketown      Ã‚   Throughout British Literature, compositions created by honored literary artists reflect current dominant lifestyles. The differences in prevailing environments are visible when comparing Emily Bronte's Withering Heights and Charles Dickens Coketown. Bronte reveals the wild unbinding freedom available though country living predominate in the late 17th and early 18th century, whereas Dickens explains the disheartening effects of industrialization, which caused massive urbanization and numerous negative consequences. Within both works, the authors portrayed the lifestyles their culture encouraged.    Rural households, spaced several miles apart, were common during Bronte's lifetime, therefore it is no surprise that she chose this enjoyable environment to set her scene for her novel which so closely mirrored her life. The moors surrounding Withering Heights remind each reader of the tranquil lifestyle enjoyed by the British at this juncture in their history. As pointed out in Seminar 1, "travel was not an easy chore" at this time, thus making frequent visiting among neighbors impossible (Seminar 1 J.H.). Therefore, it is understandable that women occupied their time knitting and gossiping (Seminar 1 K.T.). The women of Withering Heights portray this idol lifestyle. When Lockwood meets Cathy 2, she is idly setting in the apartment. Cathy 1 receives many tongue-lashings for her wild adventures in the moors as a girl. Later in her life, after her marriage to Edgar Linton, she realizes her position is to remain at the house and receive visitors there. These women represent the expecte d lifestyle of women during the romantic period.    Personal feelings an... ...hese terms infer the results of abandonment of faith and religion, vividly displaying the differences of the two periods.    Each author portrayed darkness of the soul in a separate way, just like the characteristics and origins of the darkness are separate. This turning from describing a revolting nature to a desecrated nature graphically describes the atmosphere in each period. Individual struggles dominated Bronte's time where societal hardships, resulting from technological and industrial advances, governed Dickens and his contemporaries.    Works Cited Damrosch, David, et al., ed.   The Longman Anthology of British Literature: Vol. B.   Compact ed.   New York: Longman - Addison Wesley Longman, 2000. Bronte, Emily.   Wuthering Heights. Norton Critical ed.   3rd ed.   Ed. William M. Sale, Jr., and Richard J. Dunn.   New York:   W. W. Norton, 1990.

Mitigating Computer Fraud in the Online Environment Essay

Crime on the Internet is creating stunning losses for people as well as organizations of all kinds (Internet Crime Complaint Center, 2009; Mensch & Wilkie, 2011). The necessity to inform and educate faculty, staff, and students of the diversity of threats and methods to protect and mitigate organizations and individuals from these threats is practically a moral imperative. People who lack the fundamental skills and knowledge to safeguard themselves and the institutions they attend or work for, cost those institutions and themselves billions of dollars every year, and the cost is rising (Custer, 2010; Internet Crime Complaint Center, 2009). This lack of fundamental skills and knowledge paired with the overall lack of education and information security by a preponderance of educational institutions and business makes it progressively more probable that cybercrime damages and costs will continue to burgeon (Guy & Lownes-Jackson, 2011; Khansa & Liginlal, 2009). In 2011, the fiscal cost of cybercrime was valued at 114 billion dollars (Ivan, Milodin, & Sbora, 2012). Responding to the escalated danger to educational organizations from cybercrime, a number of schools have been assigned to create programs for training students in Information Security Management (Kuzma, Kenney, & Philippe, 2009). Consistent with the necessity for instruction is the subsequent discussion of cyber threats and responses to them. Threats in an Online Environment Spam is the sending of unsolicited e-mails to unsuspecting victims. Spam is responsible for many of the threats that will be discussed (Burgunder, 2011). Spam harmfully effects computer systems because it’s sheer volume, with eighty percent or more of e-mail shown to be spam. Spam affords the method of deploying numerous kinds of threats. These threats can be divided into application based threats and human based threats. According to two international studies, businesses do not put sufficient emphasis on information technology security (Labodi & Michelberger, 2010). Human-based Threats Viruses, spyware, zombies, bots, and worms are all computer programs that are applied to destroy, corrupt, or glean data (Burgunder, 2011; Ivan et al., 2012). These are examples of human-based threats since systems are affected as a consequence of something that a human does. A virus is a computer program that typically contaminates systems through a spam e-mail or by clicking of a random advertisement, and then replicates itself over and over again. Trojan horses are a nonreplicating type of virus that appears useful, but is intended to corrupt or destroy files and programs. Spyware is designed to facilitate identify theft by delivering personal identifying data to cybercriminals. Zombies and bots can perform helpful purposes, but are used to collect data concerning the utilization of a system or computer. Worms are similar to viruses but do not need to piggyback on a file to be delivered from one system to another. Federal laws enacted make it a crime to deliberately generate harm to any computer system (Burgunder, 2011). Phishing is when someone poses as a legitimate company to collect personal information from unknowing victims. Phishing typically begins with an authoritative looking and sounding e-mail that directs the victim to a website that appears to be a legitimate business but is utilized to collect personal data (Burgunder, 2011; Custer, 2010). Phishing is currently the most widespread and well-known technique of fraud by electronic measures (Ivan et al., 2012). Software programs that either utilize a rainbow table or endeavor to deduce a password to get into a database or network is considered password sniffing (Kara & Atalay, 2012). After an administrator’s password is deduced it is probable that further accounts will be breached (Custer, 2010 Much too frequently transferable data with a person’s identifiable data is kept by means that were not constructed for security and not counted in a data security strategy (Custer, 2010). The greatest percentage of thefts of private information is from incorrectly stored backup tapes, external hard drives, or laptops. Existing laws order companies to alert affected individuals of a potential breach of their data. It is expected that the price tag of the typical breach of educational data will span from $210,000 to as much as $4 million from the costs of notifying affected individuals alone (Custer, 2010). Still, another type of cybercrime concerning human error is scams. In 2011 more than 20,000 recorded infringements involved four types of crime (Internet Crime Complaint Center, 2011). One of these types was FBI-related scams, in which someone impersonates a FBI agent to cheat victims, while another is personal identity theft, in which someone uses the victim’s personal identifying data to perpetrate a crime. The other two types are advanced fee fraud, in which a perpetrator persuades the victim to pay a fee to acquire something of value but without ever providing it and the non-delivery of products, in which the victim pays for merchandise that never arrives (Internet Crime Complaint Center, 2011; Ivan et al., 2012). Increasingly, information breaches happen because of resentful or dissatisfied employees (Custer, 2010). Presently, the main risk to data’s confidentiality, availability, and integrity within a company is careless treatment or purposeful destruction by in-house employees (Labodi & Michelberger, 2010). It is unusual for small or medium companies to pay much time or attention to the harm that insufficiently educated or malicious employees can cause. Application-based Threats Usually when security is penetrated from outside it is because of vulnerabilities or configuration errors connected to applications installed on networks and computers (Custer, 2010). The Open Web Application Security Project (OWASP) enumerates 162 vulnerabilities a standard software application may contain that could be manipulated. Two of the most often abused application vulnerabilities are injection flaws and cross-site scripting (Custer, 2010). Cross-site scripting incorporates extra code in a HTTP response message that gets implemented if the vulnerability is not detected and prevented. The implementation of this code could involve dispatching the session cookie to someone who could then utilize that cookie to do damage (Custer, 2010). Current scrutiny estimates that poorly written and protected web pages permit as much as forty percent of information breaches by means of cross-site scripting (Custer, 2010). A database language that permits the retrieval and manipulation of objects and data on a relational database management system is the Structured Query Language (SQL). SQL injection attacks permits invaders to make several harmful changes. One possibility is to cause repudiation problems such as changing balances or voiding transactions. Another possibility is to meddle with data by allowing full disclosure of all information on the system or to eliminate the information or make it unavailable. A disturbing possibility is to make the intruder the administrator of the database server. The vulnerability happens when no effort is made to authenticate the user information, this makes it possible for an experienced user to input data in such a way to displace the real function of the SQL, and implement code for nefarious purposes (Custer, 2010). Between ten to twenty percent of information breaches happen because of web pages that vigorously generate statements against the database without authenticating the statements before proceeding to execution (Custer, 2010). Threat Responses in an Online Environment The necessity to develop, plan, and, most importantly, implement IT security awareness instruction is essential to guarantee the security of faculty, student, and institutional information (Mensch & Wilkie, 2011). Today’s systems have key security components such as spam filters and intrusion detection systems (Ivan et al., 2012). These components can expose unauthorized admission and filter electronic communications that are deemed high risk. Some information breaches happen because of system invasion and extraordinary technical talents of criminals. However, the majority happen because of human error and are founded more on inventiveness and cleverness (Ivan et al., 2012). Needed are policies, awareness and technology, education and training to ensure data security for both organizations and individuals (Mensch & Wilkie, 2011). Responding to Human-based Threats There are several actions that can be taken to eliminate or minimize the threats posed by viruses, spyware, zombies, bots, and worms. Installing a virus detecting software, then keeping it current, and confirming that it operates on a regular schedule is the principal defense for these threats. Additionally, a browser add-in that verifies web site ratings prior to permitting routing to a site should be installed and it will also warn users when they may be making a questionable or unsafe Internet selection. Furthermore, browser pop-up blockers reduce the frequency of successful infringement of this kind (Mensch & Wilkie, 2011). Finally, a security information awareness program should teach faculty, staff, and students concerning the gravity of the danger and the potential cost of their actions. Phishing is so widespread and flourishing due to the inexperience of users. An adequate amount of education and training is the key to alleviating the success of a phishing tactic (Ivan et al. , 2012). The way to mitigate or eliminate password sniffing is to teach all users on all systems to utilize hardened passwords. A hardened password is deemed to be a password that is changed at least every 90 days, with at least eight characters with one being a different case from the rest of the password, one is a special character, and at least one is a number (Custer, 2010). It is also essential that each user use a special hardened password for every system and that these hardened passwords not be recorded in a manner that can be discovered. An even superior remedy for sensitive information is a two-factor authentication that requests something the user has, such as a random digit produced by a miniature hardware token and something the user knows, like a password (Custer, 2010). A suggestion for IT professionals is to consider how they would transport over $200,000, and use comparable common sense and caution in their treatment of private information and the vehicle on which it is stored (Custer 2010). Also, it is recommended that any portable device use whole disk encryption and consequently if it is misplaced or stolen then information is rendered unreadable. Another method for decreasing human error is to inform users of the most predominant scams so they are prepared and less likely to be fooled (Ivan et al., 2012). The Internet Crime Complaint Center issues guidelines for performing business online (2011). A curriculum to maintain and increase data security awareness among staff, faculty, and students has a considerably inconsequential cost when equated to the conceivable costs of a security breach, but does entail consistency in application (Labodi & Michelberger, 2010). Responding to Application-based Threats The FBI reported that ninety percent of security infiltrations is from recognized problems. Assistive services have been designed that will permit companies to test their systems for these problems. Running these tests and then repairing any problems that are detected is vital to protect the system from the majority of security infiltrations (Custer, 2010). Also, creating a policy of regular system tests will most likely ensure that these types of system infiltrations will not occur. The most effective way to guard against SQL infiltration is centered on solid input validation (Ivan et al., 2012). Products exist that can be installed on systems to test a web site’s security ratings. Cross-site scripting can be curtailed through the utilization of such products. Conclusion Information technology security must be first and foremost for an organization. The protection of faculty, staff, and student personal data is critical to individual privacy and, furthermore, to the finances and reputation of the organization. Dangers to IT security come from weaknesses intrinsic to the use of compound software products and from human error. The educational organization’s IT team is responsible for averting the occurrence of information breaches and implementing appropriate tactics to diminish the damage of a data breach if it occurs. Information Security plans outline the security procedures that must be taken by an institution and should include both strategic and high level as well as operational and detailed. A key element in any information security plan must be the education and training of the individuals who have access to information. References Burgunder, L. B. (2011). Legal aspects of managing technology (5th ed.). Mason, OH: South-Western Cengage Learning. Custer, W. L. (2010). Information security issues in higher education and institutional research. New Directions for Institutional Research, 146, 23-49. doi:10.1002/ir.341 Guy, R., & Lownes-Jackson, M. (2011). Business continuity strategies: An assessment of planning, preparedness, response and recovery activities for emergency disasters. Review of Management Innovation & Creativity, 4(9), 55-69. Retrieved from http://www.intellectbase.org/articles.php?journal=RMIC&volume=4&issue=9 Internet Crime Complaint Center. (2011). Internet Crime Report. Washington, DC: National White Collar Crime Center and the Federal Bureau of Investigation. Retrieved from http://www.ic3.gov/media/annualreport/2011_ic3report.pdf Ivan, I., Milodin, D., & Sbora, C. (2012). Non security – Premise of cybercrime. Theoretical and Applied Economics, 19(4), 59-78. Retrieved from http://www.ectap.ro/ Khansa, L., & Liginlal, D. (2009). Quantifying the benefits of investing in information security. Communications of the ACM, 52(11), 113-117. doi:10.1145/1592761.1592789 Kuzma, J. M., Kenney, S., & Philippe, T. (2010). Creating an information technology security program for educators. International Journal of Business Research, 10(1), 172-180. Retrieved from http://www.iabe.org/domains/iabe/journal.aspx?journalid=12 Labodi, C., & Michelberger, P. (2010). Necessity or challenge – information security for small and medium enterprises. Annals of the University of Petrosani Economics, 10(3), 207-216. Retrieved from http://www.upet.ro/anale/economie/pdf/20100322.pdf Mensch, S., & Wilkie, L. (2011). Information security activities of college students: An exploratory study. Academy of Information and Management Sciences Journal, 14(2), 91-116. Retrieved from http://www.alliedacademies.org/Publications/Papers/AIMSJ_Vol_14_No_2_2011%20p%2091-116.pdf

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Journal of Pragmatics 35 (2003) 695–721 www. elsevier. com/locate/pragma On newspaper headlines as relevance optimizers Daniel Dor* Department of Communications, Tel Aviv University, Tel Aviv, Israel Abstract This paper suggests an explanatory functional characterization of newspaper headlines. Couched within Sperber and Wilson’s (1986) relevance theory, the paper makes the claim that headlines are designed to optimize the relevance of their stories for their readers: Headlines provide the readers with the optimal ratio between contextual e? ect and processing e? ort, and direct readers to construct the optimal context for interpretation.The paper presents the results of an empirical study conducted in the news-desk of one daily newspaper. It shows that the set of intuitive professional imperatives, shared by news-editors and copy-editors, which dictates the choice of headlines for speci? c stories, can naturally be reduced to the notion of relevance optimization. The a nalysis explains why the construction of a successful headline requires an understanding of the readers—their state-of-knowledge, their beliefs and expectations and their cognitive styles—no less than it requires an understanding of the story.It also explains the fact that skilled newspaper readers spend most of their reading time scanning the headlines—rather than reading the stories. # 2002 Elsevier Science B. V. All rights reserved. Keywords: Headlines; Relevance theory; Pragmatics; News value; News framing; Media, communication 1. Introduction This paper is an attempt to suggest an explicit and generalized answer to a very fundamental question in the study of the mass media, i. e. , the question of the communicative function of newspaper headlines.The importance of the role of headlines in the communicative act performed by newspapers can hardly be exaggerated, yet the nature of this role has virtually never been explicated in the literature. As we shall see below, the regular strategy adopted in the literature has been to make ? negrained descriptive distinctions between di? erent types of headlines—news headlines in ‘quality newspapers’; news headlines in ‘tabloid newspapers’; ‘summarizing * Tel. : +972-3–6406521; fax: +972-3-6406032. E-mail address: [email  protected] tau. ac. il (D. Dor). 0378-2166/02/$ – see front matter # 2002 Elsevier Science B.V. All rights reserved. PII: S0378-2166(02)00134-0 696 D. Dor / Journal of Pragmatics 35 (2003) 695–721 headlines’; ‘localizing headlines’, ‘quotation headlines’, etc. —and assign them different types of communicative functions. In this paper, I will suggest an explanatory functional de? nition of newspaper headlines which attempts to transcend the above distinctions in type and explain the very fact that newspapers—all types of newspapers—have headlines in them. The functio nal de? nition to be developed in this paper relies very heavily on Sperber and Wilson’s (1986) technical notion of relevance.Newspaper headlines will be functionally de? ned as relevance optimizers: Newspaper headlines are relevance optimizers: They are designed to optimize the relevance of their stories for their readers. This functional de? nition positions the headline in its appropriate role as a textual negotiator between the story and its readers. It explains why the construction of a successful headline requires an understanding of the readers—their state-of-knowledge, their beliefs and expectations and their cognitive styles—no less than it requires an understanding of the story. It reduces the di? rences between the di? erent subtypes of headlines mentioned above to a matter of tactical choice: As we shall see, all the di? erent subtypes target the same functional goal, that of relevance optimization, although they do it in di? erent ways. The literatu re on newspaper headlines covers a wide range of theoretical and empirical topics, all the way from the grammar of English headlines to the e? ects of headlines on news comprehension and recall. 1 Surprisingly, however, the literature dealing directly with the communicative function of headlines is rather sparse.I will review it in the next section. In Section 3, I will brie? y introduce Sperber and Wilson’s theory, and then develop the notion of relevance optimization. In Section 4, I will apply the notion of relevance optimization to newspaper headlines. In Section 5, I will present the results of an empirical study conducted in the news-desk of the Israeli national newspaper Ma’ariv, where I followed the process of headline production from close range. 2 I will show that the set of intuitive professional imperatives, shared by news-editors and copy-editors, which dictates the choice of headlines for speci? stories, can naturally be reduced to one meta-imperative: Ma ke the headline such that it renders the story optimally-relevant for the readers. In Section 6, I will apply the relevance-based conception to the analysis of tabloid headlines. In Section 7, I will deal with the role of the reader in this framework, and show that my relevance-based theory explains some of the more intriguing behavioral patterns manifested by newspaper readers—especially the fact that many skilled readers On headline reading, interpretation and recall, see Henley et al. 1995), Leon (1997), Lindemann (1989), Perfetti et al. (1987), Pfau (1995) and van Dijk (1988 and references therein); on headline production, see Bell (1984, 1991), Fasold (1987) and Chang et al. (1992); on the grammar of headlines, see Bell (1984), Jenkins (1990) and Mardh (1980); on metaphors in headlines, see de Knop (1985); on headlines from a cross-linguistic perspective, see Dierick (1987) and Sidiropoulou (1995). 2 Between 1996 and 1998, I worked as a senior news-editor and head of the news-desk in Ma’ariv.This was a period of very intensive participant observation: I was involved in the decision-making process concerning the formulation of thousands of headlines. The e-mail exchanges which were analyzed for this paper were randomly collected throughout this period—from other senior editors. 1 D. Dor / Journal of Pragmatics 35 (2003) 695–721 697 spend most of their reading time scanning the headlines rather than reading the stories. In the concluding section, I will sketch some of the larger-scale implications of my theory, and suggest some directions for further research. . Multiple types, multiple functions Traditionally, newspaper headlines have been functionally characterized as short, telegram-like summaries of their news items. This is especially true with respect to news headlines. Van Dijk (1988) couches this traditional insight within his discourseanalytic framework: ‘‘Each news item in the press has a Headline . . . and many have a Lead, whether marked o? by special printing type or not. We also have an elementary rule for them: Headline precedes Lead, and together they precede the rest of the news item.Their structural function is also clear: Together they express the major topics of the text. That is, they function as an initial summary. Hence, as in natural stories, we may also introduce the category Summary, dominating Headline and Lead. The semantic constraint is obvious: Headline+Lead summarize the news text and express the semantic macrostructure. ’’ Obviously, some newspaper headlines do provide what seems to be a summary (or abstract) of their stories, but the general theoretical conception which takes this to be the essential function of the headline seems to be too narrow, for at least three complementary reasons.First, even the most prototypical news headlines, those which appear in what is sometimes called ‘quality newspapers’, do not always summarize their s tories. Some headlines highlight a single detail extracted out of the story, and others contain a quotation which the editor decided should be promoted to the foreground. As we shall see below, some headlines even contain material which does not appear in the news item itself. The fact that headlines do not always summarize, but sometimes highlight or quote, has been noted by di? erent writers.Bell (1991), for example, makes a distinction between headlines which ‘‘abstract the main event of the story’’, and headlines which ‘‘focus on a secondary event or a detail’’ (p. 188–9). Nir (1993) distinguishes between headlines which function as ‘‘a summary of the story’’ and ‘‘headlines which, rather than summarize the story, promote one of the details of the story’’ (p. 25). 3 Second, the traditional notion of headlines-as-summaries de? nitely does not capture the function of head lines in more popular newspapers, and especially in tabloids. This point has been made by di? rent writers, most notably by Lindemann (1990). As Lindemann shows, tabloid headlines rarely summarize their stories, are not always telegram-like, and in many cases are not even informative. Lindemann discusses the 3 Note that none of the above writers goes beyond the descriptive labeling of the di? erent types of headlines to suggest explicit theoretical de? nitions and explanations. This fact is most clearly demonstrated by Bernstein and Garst (1982), quoted in Lindemann (1990), who claim that ‘‘†¦ the headline contains the main highlight of the story. Since it is the most conspicuous part and the part that is read ? st, the copy editor must present the essence of the news before he goes further’’. In this short quotation, Bernstein and Garst seem to equate the essence of the story with its highlight, thus equating the function of summarizing with that of h ighlighting. 698 D. Dor / Journal of Pragmatics 35 (2003) 695–721 function of tabloid headlines in poetic terms: They present the reader with a ‘‘fairly complex riddle’’, which, ? rst, triggers frames and belief systems in the reader’s mind, and, then, gets resolved in the ensuing text. Thus, the following headline, (1) NO-LA-LA! The Frogs Get Bored with Bed raps the reader ‘‘in the treadmill of well-established cliches and prejudice’’, through the use of such expressions as frogs, no-la-la and bed, and is then informationally resolved in the intro: ‘‘The days of the great French lovers are over—froggies just don’t fancy it any more. A third of women and a quarter of men told a nationwide survey they found bedtime one big yawn’’. Implicit in Lindemann’s analysis is the assumption, that the function of tabloid headlines is so radically di? erent from their function in qual ity newspapers, that the two cannot be theoretically uni? ed.As I will show below, the relevance-based analysis will allow exactly for that—to my mind, a very welcome theoretical result. The third reason to reject the traditional conception is the simple fact that headlines seem to have an additional, pragmatic function, beyond the semanticallyoriented function which is supposed to be captured by the headline-as-summary analysis. Bell (1991) says that headlines are a ‘‘part of news rhetoric whose function is to attract the reader’’ (p. 189). Nir (1993) claims that the headline has ‘‘to attract the attention of the reader and provoke the reader to read the whole story’’.In a sophisticated analysis of the semiotics of headlines, Iarovici and Amel (1989) explicitly contend that the headline has a ‘‘double function’’: ‘‘The implicit convention between author and reader regarding the intentio n of correlating a text to another text as a headline, and regarding the formal marking of this quality by a privileged position, concerns the double function of the headline: a semantic function, regarding the referential text, and a pragmatic function, regarding the reader (the receiver) to whom the text is addressed.The two functions are simultaneous, the semantic function being included in and justi? ed by the pragmatic function. †¦ The main function of the headline †¦ is to alert the reader (receiver) to the nature or the content of the text. This is the pragmatic function of the headline, and it includes the semantic one. The headline enables the reader to grasp the meaning of the text. The headline functions as a plurality of speech acts (urging, warning, and informing)’’ (p. 441–443). The challenge posed by the above assertions is that of theoretical uni? cation.At least two questions are involved: First, can we functionally de? ne the headline in a way which would transcend the above distinctions between the di? erent semantically-oriented functions? In other words, is there a generalized function which summarizing headlines, localizing headlines and quotation headlines have in common? Second, can we de? ne the headline in a way which would transcend the distinction between the above semantic function and the parallel pragmatic function which D. Dor / Journal of Pragmatics 35 (2003) 695–721 699 headlines ful? ll?I would like to claim that this theoretical move becomes possible once we couch the functional analysis of headlines within the framework of Sperber and Wilson’s (1986) theory of relevance. 4 3. Relevance theory and relevance optimization Sperber and Wilson’s theory is an attempt to reduce a very complex set of phenomena having to do with communication and interpretation to a very constrained set of explanatory, cognitive notions. In its essence, the theory is one of cognitive cost-e? ectiven ess: It claims that human cognitive processes are geared to achieving the greatest possible cognitive e? ct for the smallest processing e? ort. This metaprinciple is incarnated in Sperber and Wilson’s technical notion of relevance. Let us take a look at the fundamental tenets of this framework: Our starting point is the individual mind: Every individual mentally represents in his or her mind a huge set of assumptions. Assumptions are propositional entitiesthey are the type of entities that can be believed to be true. Our assumptions may include, among other things, information on the immediate physical environment, expectations about the future, scienti? hypotheses, religious beliefs, anecdotal memories, general cultural assumptions, beliefs about the personal lives of our acquaintances, knowledge about politics and history, beliefs about our own emotions, fears and hopes, and so on. Each of the assumptions represented by the individual has a ‘‘strength’â⠂¬â„¢ for that individual. The strength of the assumption for the individual is the level of con? dence with which the individual holds to the belief that the assumption is true. The strength of the assumption is a function of its cognitive processing history.Thus, for example, ‘‘assumptions based on a clear perceptual experience tend to be very strong; assumptions based on the acceptance of somebody’s word have a strength commensurate with one’s con? dence in the speaker; the strength of assumptions arrived at by deduction depends on the strength of the premises from which they were derived’’ (p. 77) Note that the strength of an assumption for the individual has nothing to do with its objective validity—individuals may have a very strong belief in assumptions which are totally false, and vice versa.When an individual hears, or reads, a novel assumption, he or she always interprets it in a context. The notion of context is used here as a psychological construct: It is a subset of the assumptions which the hearer already represents in his or her long-term memory. Informally, what the mind of the individual does in the process of interpretation may be thought of as a comparison of the new assumption with the subset of assumptions represented in the individual’s memory. Sperber and Wilson name the cognitive apparatus responsible for this process of comparison- ‘‘the deductive device’’.The comparison of the novel assumption with the existing 4 The general notion of pragmatic relevance, which is not to be equated with Sperber and Wilson’s technical one, plays some role in van Dijk’s (1988) analysis of news selection. However, van Dijk does not make the connection between his notion of relevance and the function of headlines, which he takes to be summaries of their texts. 700 D. Dor / Journal of Pragmatics 35 (2003) 695–721 assumptions may have di? erent types of out puts: It may turn out, for example, that the novel assumption already exists in the individual’s long term-memory, in which case it is not new for the individual.Or it may be new, in which case it may either be in line, or in contradiction with some of the already existing assumptions. If, for example, the novel assumption contradicts existing assumptions, and if it is strong enough, the process of comparison will end up with the weakening of the existing assumptions. In some cases, it may even end up with the erasure of those assumptions. If the new information is in line with some existing assumptions, it may serve to strengthen them some more. Moreover, the union of the new assumption with some existing assumptions may lead to the deduction of additional assumptions.Thus, for example, if the individual already represents the assumption that ‘‘whenever Peter goes to a party, it becomes a success’’, and he or she now learns that ‘‘Peter came to Bill’s party’’, then the deductive device deduces an additional assumption, namely that ‘‘Bill’s party was a success’’. To the extent that the comparison of the new assumption with the old ones results in a change to the individual’s set of prior assumptions (if it either adds new assumptions, or weakens or strengthens existing ones), we say that the new information has a contextual e? ect for the individual.Now, the following point is crucial: The deductive device does not compare every novel assumption to the entire set of assumptions represented in the individual’s longterm memory. Doing this would be cognitively impossible. This means that the comparison is done with some subset of existing assumptions. This, in turn, raises a very important question: How does the deductive device choose this subset? Traditionally, pragmaticists have assumed that the context for the interpretation of an utterance is simp ly given: It consists of the immediate environment and the information explicitly mentioned in the conversation prior to the utterance.Sperber and Wilson ? ip this assumption on its head and suggest a radical alternative: They show that the deductive device has to update the context for the interpretation for each new assumption, and that the speci? c subset of existing assumptions which is chosen for the context is determined, at least partially, by the content of the new assumption. In cognitive terms, this means that the order of events in comprehension is reversed: It is not that the deductive device ? rst sets the context, and then interprets the new assumption.On the contrary, the deductive device has to partially ? gure out the meaning of the new assumption, retrieve a speci? c subset of assumptions from long-term memory, store them in its own short-term memory, and then make the comparison. An example should make this radical conception rather intuitive. Take a look at the f ollowing exchanges: (2) A: How are you? B: Not so good, Mary has that ear-infection again, I’m worried. (3) A: How are you? B: Great, I just bought the tickets. We’re ? ying to Beijing in exactly four weeks.In order to interpret B’s answer in each of these exchanges, A has to compare them to a subset of existing assumptions. The proper context in (2) should include assumptions about the identity of Mary, her relation to B, her medical history, ear- D. Dor / Journal of Pragmatics 35 (2003) 695–721 701 infections, and so on and so forth. The proper context in (3) should include assumptions about B’s travel plans, the identity of her companion, or companions, whatever assumptions A has about Beijing, and so on and so forth. Obviously, these assumptions are not stored in A’s short-term memory on a permanent basis.A’s deductive device has to retrieve these assumptions from long-term memory, and only then make the comparison and deduce the contextual e? ects. We may now make two parallel cognitive assumptions regarding the process I have described. First, we may assume that in its appropriate context, a new piece of information has a certain number of contextual e? ects, which, at least theoretically, can be counted. Practically speaking, when we deal with interpretations of actual utterances by real people, we do not know exactly how to make the measurement, but the dea itself is intuitive enough for us to accept. We may be pretty certain that in di? erent contexts, the same piece of information may yield di? erent amounts of contextual e? ects, and that in the same context, some pieces of information would yield more contextual e? ects than others. Second, we may assume that the work of the deductive device involves some mental e? ort, which—theoretically speaking, again- may be measured. 5 Other things being equal, for example, the computation of a more complex piece of information will take more e? ort than the computation of a simpler one.Moreover, the construction of a new context for interpretation also involves some mental e? ort: To the extent that the interpretation of the novel piece of information necessitates the retrieval of a larger set of assumptions from long-term memory, the mental e? ort involved in the interpretation process would be greater. The measurements of contextual e? ect and mental e? ort constitute the basis of Sperber and Wilson’s notion of relevance: (4) Relevance for an individual (p. 145): a. An assumption is relevant to an individual to the extent that the contextual e? cts achieved when it is optimally processed are large. b. An assumption is relevant to an individual to the extent that the e? ort required to process it optimally is small. It is crucial to understand that this is not a de? nition of relevance in some objective sense, but a claim concerning the way our minds make relevance judgments about new assumptions: We consider new assumptio ns to be relevant if they carry a contextual e? ect at a reasonable cognitive price. We judge new assumptions to be irrelevant if they do not carry a contextual e? ect, or if the computation of the contextual e? ct entails too much of a mental e? ort. Note that this is a comparative, gradual conception of relevance, rather than a binary one: New assumptions are not either relevant or not; they are more or less relevant than others, in di? erent contexts, for di? erent people. Thus, for example, a regular newspaper reader will prob5 Sperber and Wilson (1986, p. 130) conceptualize about the measurement of contextual e? ects and cognitive e? ort in terms of physico-chemical changes which occur in the brain as a result of the processing of the contextual e? ects. 702 D. Dor / Journal of Pragmatics 35 (2003) 695–721 bly judge a piece of local news to be more relevant than a piece of foreign news because (i) the potential contextual e? ect derivable from the local news would probab ly be larger; and (ii) the e? ort needed to interpret the foreign news (especially in terms of the retrieval of the appropriate set of assumptions from long-term memory) would probably be larger. This judgment need not be made consciously; the reader may simply skip the foreign-news page, or note that ‘foreign news is boring’. Note, however, that the very same reader may take the trouble to read the foreign news to the extent that their contextual e? cts would be worth his or her processing e? ort. This may be the case, for example, if the story is about a country which the reader intends to visit; if some people which the reader knows are there; if there is a local angle to the foreign story; if the foreign story has a global consequence which is felt locally, and so on. Finally, note that this technical notion of relevance should not be equated with relevance in the ordinary sense of the word. Relevance in this ordinary sense may be thought of as the measurement of th e association, or congruence, between some content and its context of interpretation.Thus, a news story will be relevant in this sense to the extent that it is about those issues which are directly related to the readers’ lives and interests. Indeed, relevance in this sense may play a role in news value judgments. Note, however, that a story may be relevant in this ordinary sense but very low on relevance in the technical sense (if it is long and complicated to read, for example, or if it does not carry a lot of new information); and it may be irrelevant in the ordinary sense, but high on relevance in the technical sense- if its potential contextual e? cts justify the construction of a new context for interpretation. Now, our technical de? nition of relevance is addressee-oriented, but it may actually tell us something of importance about the role of speakers in communicative contexts. Think about a speaker, Ann, who is trying to tell her addressee, John, a story. Being a coo perative communicator, Ann would like to make the story as relevant for John as possible. How should she go about achieving this goal? According to relevance theory, she has three principled strategies which she can try to dopt: (i) First, Ann can try to compress the largest possible number of new assumptions (those which are new for John) into her story: Other things being equal, the more new assumptions the story contains, the more contextual e? ects it may have for John. In the worst-case scenario, the story will not contain any assumptions which are new for John, in which case he is going to ? nd it totally irrelevant. Ann de? nitely needs to ? nd a way to do better than that. In the best-case scenario, on the other hand, the story will contain a very large number of new assumptions.As we shall see below, this is not always going to be possible. (ii) Second, Ann can try to minimize John’s processing e? ort: Other things being equal, the smaller the e? ort he has to put in , the greater the relevance of the story is going to be for him. In the worst-case scenario, the story is going to be too long and complicated, and John is going to lose interest. Ann de? nitely has to avoid that. In the best-case scenario, on the other hand, the D. Dor / Journal of Pragmatics 35 (2003) 695–721 703 story will take a very minimal e? ort to process. Again, this is not always going to be possible. iii) Third, Ann can try to manipulate the context in which John is going to interpret her story. Other things being equal, the closer the context of interpretation is to the optimal one, the more contextual e? ects the story is going to carry for John. (Note that in regular conversation we regularly take the trouble to manipulate our addressee’s context of interpretation, especially when we wish to ‘‘change the topic of conversation’’: We say things like ‘Oh, I wanted to tell you something about Bill’, or ‘talking abo ut school, did you hear about Bill’s exam? ’).In the worst-case scenario, John is going to try to interpret Ann’s story in the wrong context, and the interpretation is going to yield no contextual e? ects. In the best-case scenario, the story is going to be interpreted in the most appropriate context, yielding the maximal amount of contextual e? ects. This, again, is not always going to be possible. Now, it is very important to realize that the three strategies mentioned above are not only completely intertwined, but are also in direct competition with each other. This is why achieving the maximal results associated with each of the strategies is not always possible.This is so for the following reasons: (i) First, every new assumption which the speaker adds to the story does not only contribute to the overall number of contextual e? ects- it also adds to the overall processing e? ort. Thus, the new assumption adds to the overall relevance of the story only to th e extent that it clearly adds more contextual e? ect than processing e? ort. To the extent that the new assumption adds more to the processing e? ort than to the contextual e? ect, it actually reduces the overall relevance of the story. In this case, more information results in less relevance.So, the attempt to maximize relevance simply by maximizing the amount of new information is bound to end up in failure. The speaker has to ? gure out the optimal amount of information which would not result in relevance reduction due to processing e? ort. (ii) Second, Ann may de? nitely try to maximally reduce John’s processing e? ort by making her story short, simple and clear, but this reduction will not necessarily result in maximal relevance: This is so, because the reduction in the story’s complexity characteristically reduces the number of its potential contextual e? ects. The reduction of processing e? rt will enhance the relevance of Ann’s story only to the extent t hat the amount of e? ort saved is larger than the amount of contextual e? ects lost. So, again, Ann cannot simply reduce John’s processing e? ort to the minimum. She has to ? gure out the optimal amount of e? ort which would not result in relevance reduction due to loss of contextual e? ects. (iii) Third, the number of contextual e? ects which John may deduce from Ann’s story is not just a function of the sheer number of new assumptions in the story, but a function of the interaction between these new assumptions and the context of interpretation.This means that Ann should not just provide 704 D. Dor / Journal of Pragmatics 35 (2003) 695–721 John with the optimal number of new assumptions, but also take care to provide him with those speci? c assumptions which would yield the maximal amount of contextual e? ects in the appropriate context, and at the very same time direct John to construct that speci? c context. This complicates our relevance considerations to a considerable extent, because the construction of the appropriate context entails a signi? cant amount of processing e? ort.Consequently, in principle, the construction of the appropriate context may eventually result in relevance reduction due to the increase in processing e? ort. Thus, the construction of a partial context for interpretation may sometimes be the optimal strategy. As we have seen, Ann’s role as the story-teller is going to be that of relevance optimization: She will need to provide John with the optimal ratio of contextual e? ect and processing e? ort. This, I would like to claim, is exactly the generalized communicative function which newspaper headlines are supposed to ful? l: They are designed to optimize the relevance of their stories for their readers. 4. Newspaper headlines as relevance optimizers Consider the following story, from the Israeli national newspaper Ma’ariv: (5) The bodies of John Kennedy Jr. , his wife Caroline and his sister-in-la w Lorraine were discovered yesterday in the ocean, at a depth of 30 meters, 10 kilometers away from Martha’s Vineyard Island, where they were headed on Saturday. Senator Edward Kennedy, John’s uncle, arrived at the site where the bodies were found, in order to identify them. Kennedy Jr. ill be buried in NY in the coming days. This news item requires a certain amount of mental e? ort to interpret. To begin with, the paragraph requires some e? ort to read: It consists of about 70 words, and is grammatically fairly complex. Moreover, the news item requires the construction of a context for interpretation- one which includes whatever the reader knows about John Kennedy Jr. , his family, their disappearance two days before, the relevant geography, and probably at least something about the Kennedys’ history. As we have said before, the construction of this context takes an additional e? rt. Let us assume, for the sake of simplicity, that the interpretation of the enti re story will require the ordinary reader to invest a certain amount of e? ort, let us dub it E(story). Now, to the extent that the reader manages to construct the appropriate context and read the passage, the story carries a certain amount of contextual e? ects: It changes a lot of factual assumptions the reader represented in his or her long-term memory (e. g. , the assumption ‘John Kennedy Jr. is alive and well’ is replaced by ‘John Kennedy Jr. died in an irplane accident’), and it changes, weakens or strengthens a great many related assumptions having to do with, for example, the inescapable tragedies of the Kennedy family, the life-styles of the rich and D. Dor / Journal of Pragmatics 35 (2003) 695–721 705 famous, the blindness of fate, the risks involved in ? ying your own plane, and so on and so forth. Obviously, di? erent readers will probably deduce di? erent sets of contextual e? ects from the story, but for the sake of simplicity, let us a ssume that the ordinary reader will deduce a certain amount of contextual e? cts, let us dub it C(story). The relevance of the story for the ordinary reader will thus be: R(story)=C(story)/E(story). Now, let us take a look at the headline the newspaper gave to the story: (6) John Kennedy Jr. ’s body found How much e? ort does the reader have to invest in interpreting the headline? Obviously, much less than E(story): The headline is a single, short and simple sentence, comprising ? ve words, and the e? ort needed to read it is insubstantial. The e? ort needed to construct the context for the interpretation of the headline is also signi? antly smaller—the reader does not need to retrieve the sets of assumptions having to do with the geography of the story, with Senator Ed Kennedy, and so on. For the sake of simplicity, let us make the arbitrary assumption that E(headline) equals 10% of E(story). Now, how many contextual e? ects can the reader deduce from the headline? Su rprisingly, when the headline is interpreted in its reduced context, a signi? cantly large subset of the contextual e? ects of the entire story survive. Obviously, some things are missing—for example, the fact that Kennedy’s wife and his sister-in-law were found too—but Kennedy’s death, its signi? ance within the tragic history of the Kennedy family, and the more general implications of the story are clear contextual e? ects of the headline. Let us adopt a conservative estimate: For the ordinary reader, C(headline) equals 50% of C(story). As a simple calculation clearly shows, our estimates entail that the headline multiplies the relevance of the story by ? ve (! ). It saves much more on the processing e? ort than it loses on the contextual e? ects. This is exactly what a headline should do. A short and simple text, it optimizes the relevance of the story by minimizing processing e? ort while making sure that a suf? ient amount of contextual e? ects are d educible within the most appropriate context possible. Just like Ann, our story-teller, the headline does not adopt an all-ornone strategy of either reducing processing e? ort to zero, or maximizing new information, or constructing the most appropriate context for interpretation. Rather, it attempts to optimize the ratio between processing e? ort and contextual e? ects- and thus optimally negotiate between the story and the ordinary reader. Note that for the optimization of relevance to be successful, the right material should be chosen for the headline.Consider, for example, the following three clauses as alternative headlines for the Kennedy story: (7) a. Caroline Kennedy’s body found b. Sen. Edward Kennedy arrived at the crash site. 706 D. Dor / Journal of Pragmatics 35 (2003) 695–721 c. The bodies of John Kennedy Jr. and his wife Caroline were discovered yesterday in the ocean, near Martha’s Vineyard Island. The ? rst two alternative headlines (7a and 7b) ar e probably as easy to read as the actual one, and we may assume that they require the construction of a very similar context for interpretation. However, they do not carry the same amount of contextual e? cts as the original. The third alternative (7c) carries a slightly larger number of contextual e? ects than the original, but it very obviously requires much more processing e? ort. Thus, all three alternative fall short of providing optimal relevance. Is the original headline in (6) a summarizing or a highlighting headline? It is hard to tell. The important point, however, is that from our theoretical point-of-view the summarizing-highlighting distinction is simply not that crucial: Summarizing the story is just one tactical approach to relevance optimization.Highlighting the most intriguing aspect of the story, or reproducing the most interesting statement quoted in the story, may have the very same result. It may turn out, for example, that the quotation or the highlighted aspec t carry more contextual e? ects than the summary of the whole narrative. In this case, the rational thing to do would be to promote them to the headline- and thus optimize the relevance of the story for the readers. The choice between these di? erent tactical approaches is in part a matter of the editorial style of the newspaper, and to a very large extent a matter of the experience and creativity of its editors.For every given story, some headline options are going to suggest themselves. The editor may opt for a summarizing headline, a highlighting headline or a quotation headline- depending on which type of headline will provide optimal relevance. 6 Moreover, the editor may manipulate the length and complexity of the headline, and its speci? c contents. And again, these manipulations, to a very large extent, are going to be relevance-oriented. 7 In the following section, I will present the results of an empirical study conducted in the years 1996–1998 in the news-desk of th e Israeli national newspaper Ma’ariv. In the study, I followed the decision-making process leading to the choice of headline for a large number of news items. As the results of the study clearly indicate, the set of professional intuitions shared by the editors, concerning the properties of the ‘right’ or ‘appropriate’ headline, are theoretically reduced to our notion of releI will discuss the choice of tabloid-type headlines later on. An anonymous referee notes that some text manipulations may not be relevance-oriented. Thus, for example, some manipulations may have to do with spacing on the page, and others with political considerations. I agree with the ? st point. In Dor (2001), however, I show that relevance-oriented manipulations play an extremely important role in processes of political framing. 8 There are currently three national newspapers in Israel: Yediot Ahronot and Ma’ariv are considered to be the popular newspapers, whereas Haâ €™aretz is considered to be the quality, high-brow one. Yediot Ahronot and Ma’ariv, however, are not tabloids in the regular, American-European sense. They contain a variety of ‘‘serious’’ news items which is not that di? erent from that of Ha’aretz, and are distinct from it especially in writing style and graphic design.In all three newspapers, headline formulation is considered part of the editorial process, and reporters do not formulate headlines for their stories. 7 6 D. Dor / Journal of Pragmatics 35 (2003) 695–721 707 vance: The most appropriate headline for a news item is the one which optimizes the relevance of the story for the readers of the newspaper. 5. The notion of relevance and the art of headline writing In general, news editors do not work with a very explicit de? nition of what headlines are, or of their communicative functions.What they do work with is a cluster of professional intuitions—gradually develop ed ‘in the ? eld’, and never seriously explicated—concerning the properties of what we might call, rather informally, the ‘right’, ‘appropriate’, or ‘good’ headline. When asked to provide an explicit de? nition of what a headline is, senior newspaper editors usually give an answer of the type: ‘I don’t know what headlines are, but I can tell a good one when I see it’. This answer is actually a pretty accurate rendition of a very fundamental sentiment: Professional knowledge is practical, not theoretical.However, when presented with a news-item, and asked to choose a headline out of a set of alternatives, experienced news editors do so with extreme ease and e? ciency. Moreover, senior editors in the same newspaper have a very high rate of agreement on the preferred headline. This means that experienced news editors know a great deal more about the functional properties of headlines than they ever explicate . In this sense, headline production is more similar to an artistic activity than, say, to the practice of an exact science. This a? ity with the arts is very clearly re? ected in the trial-and-error process which beginning copy-editors go through as part of their on-the-job training procedure. Rather than receive their professional education in the form of explicit lecturing, beginning copy-editors in Ma’ariv simply start out working: They are assigned a new-item, and are asked to rewrite it and suggest a headline for it. The result is then reviewed by the senior editor in charge, who, in most cases, rejects the suggested headline and writes a di? erent one, which eventually gets published.Sometimes, the copy-editor is asked to suggest the alternative headline, which is, again, reviewed by the editor in charge. Deadline pressure usually does not allow for long explanations: When the process is over, the copy-editor gets another story, suggests a headline, which usually gets rejected, and so on and so forth. This process goes on for years, and in a real sense never ends: In Ma’ariv, each and every suggested headline is sent to the senior editor in chief, in the form of an electronic message, to be approved or rejected, even if the copy-editors have years of experience behind them.Obviously, the rate of rejected headlines goes down with time, when the trained editor internalizes the set of implicit intuitions shared by the other, more experienced editors, but even very experienced editors get some of their headlines rejected some of the time: Sometimes, for example, the editor in chief knows something about the wider context of the story which the copy-editor was not aware of. The fact that these real-time negotiations about the headlines are done in writing, by e-mail messages, allowed me to follow the process of headline formulation from very close range.I collected 134 e-mail exchanges, concerning 134 news-items, and analyzed the semantic-pragm atic di? erences between the rejected and approved headlines. In some cases, I asked the editor in charge to reconstruct the reasons for 708 D. Dor / Journal of Pragmatics 35 (2003) 695–721 the rejection of the suggested headline. I then extracted a list of ten properties, which I shall call the properties of the appropriate headline. I submit that this list is an accurate rendition of the set of implicit intuitions shared by experienced news editors in Ma’ariv.In the following section, I will present the ten properties, each with its representative example, and show that the list is actually reducible to one professional meta-imperative: Make the headline such that it renders the story optimally-relevant. Three notes should be made at this point: First, the following discussion should not be thought of as an attempt to construct a theoretical framework, but as a description of a set of professional intuitions, shared by news editors, concerning the properties of the à ¢â‚¬ËœÃ¢â‚¬Ëœappropriate headline’’. In other words, I do not intend to make any signi? ant claim concerning the theoretical status of the ten properties to be discussed below. Quite obviously, some of the properties seem to bear close resemblance to some principles discussed in the literature under the rubric of news value (e. g. , in Galtung and Ruge, 1965; Bell, 1991); other properties may remind the reader of Grice’s conversational maxims. I will leave the elaboration of these resemblances for further research, and concentrate on the possibility of reducing the entire set of properties to the relevance-based meta-intuition mentioned above. Second, the properties are to be thought of as default conditions, rather than obligatory ones. It is not the case that every headline should have all 10 properties. It is the case that a headline which meets any of these conditions is better than a headline which does not, and a headline which meets a larger number of the conditions is better than a headline which meets a smaller number of them. Thus, for example, the ? rst property—‘headlines should be as short as possible’—should be read as saying: ‘other things being equal, a shorter headline is better than a longer one’.Finally, The headlines presented in the next section are translated from the Hebrew original. I chose to keep the translation as literally accurate as possible, and avoided translating the headlines into ‘‘headlinese’’, because Hebrew headlines do not usually have the telegraphic syntax characteristic of English headlines. 5. 1. The properties of the ‘‘appropriate headline’’ [1] ‘‘Headlines should be as short as possible’’. Newspaper headlines are, quite obviously, very short clauses.The actual length of each particular headline, however, is a matter of considerable debate and negotiation between senior editors an d copy editors: Copy-editors, especially the beginners, suggest longer headlines, attempting to ‘capture’ as much of the story as possible. The senior editors shorten the headlines to a considerable extent- leaving out whole chunks of information. One of the expertises mastered by experienced editors is the ability to decide which parts of the story should be left out of the headline. The following exchange is a very typical example. The I thank an anonymous referee for his/her discussion of this point.The referee also wondered whether any of the ten properties may be reducible to another. Thus, for example, the referee felt that properties [6] and [7] are mirror-images of each other, and should thus be put together. I assume that this can indeed be done. For me, however, the more important point was that the editors I talked to felt these were two separate, although obviously related, principles. As I am interested here in the description of intuitions, rather than in the construction of a theoretical framework, I will discuss the two principles separately. 9 D. Dor / Journal of Pragmatics 35 (2003) 695–721 709 tory is about a youth gang which was caught red-handed mutilating gravestones in a military cemetery in Haifa. The copy-editor suggested the following headline: (8) Haifa: A youth gang was caught mutilating gravestones in the city’s military cemetery The head of the news-desk ordered the copy-editor to shorten the headline, in the following way: (9) Haifa: A youth gang was caught mutilating gravestones Note that the decision to shorten the headline is not without its price: We have lost a piece of information, i. e. , that the gravestones were mutilated in a military cemetery, which means we have lost some contextual e? ects.We have, however, gained in reading e? ort. The shorter headline is simply easier to read. This is a very clear example of relevance optimization by e? ort reduction. The editor in charge decided that the loss in contextual e? ects is smaller than the gain in reading e? ort. [2] ‘‘Headlines should be clear, easy to understand, and unambiguous’’. Formulating a headline to a complex story is not an easy task. Copy-editors sometimes suggest headlines which come out unclear, di? cult to understand, or unintentionally ambiguous. Such headlines are rejected, and the copy-editor is asked to formulate a clearer, simpler, unambiguous headline.In the following example, the article tells the story of a police drama in the city of Ramat-Gan, where a single arsonist threatened the city for weeks, burning down vehicles every night. On that speci? c night, the police caught a suspect, but had to release him after the ‘real’ arsonist took out to the streets again, burning down more vehicles to prove that he was not caught. The copy-editor suggested the following headline: (10) The ‘real arsonist’ from Ramat-Gan proves: You Haven’t caught me The headline was rejected because it was considered unclear and unnecessarily ambiguous.It raises more questions and vaguenesses than it actually answers: Who is the ‘real arsonist’? Is there an ‘unreal arsonist’? How has the ‘real arsonist’ proven that he wasn’t caught? By whom? The copy-editor was ordered to formulate a clearer headline. This was his second attempt: (11) The arsonist ‘was caught’- and the vehicles in Ramat-Gan went on burning This version is much clearer: It makes clear that a claim was made that the arsonist was caught, which turned out to be false, and it makes clear that, on that day, 710 D. Dor / Journal of Pragmatics 35 (2003) 695–721 fter the capture incident ended, some vehicles in Ramat-Gan were still burning. There is, however, a potential ambiguity here: The headline can be read as making the claim that the arsonist set the vehicles on ? re before the police made the false claim, and that they went on burning after the incident. The headline was rejected again, and the copy-editor suggested the third version, in (12), which was ? nally accepted and published as it is. Note that the only di? erence between (11), the rejected headline, and (12), the approved one, is in the tense of the verb in the second clause. 12) The arsonist ‘was caught’- and the vehicles in Ramat-Gan go on burning This headline makes it clear that the arsonist is still on the loose, and is still in the habit of setting vehicles on ? re. Finally, the story is captured in a clear, simple and unambiguous fashion. This reduces processing e? ort to the necessary minimum— and optimizes the relevance of the story. [3] ‘‘Headlines should be interesting’’. This quality plays a central role in the negotiations between copy-editors and senior editors. Many suggested headlines are rejected on the grounds that they are ‘not interesting’.What is usuall y meant by this rather obscure phrase is that the editor imagines that the readers of the paper will not ? nd the headline interesting enough. In terms of our relevance-based theory, this means that the editor estimates that the amount of contextual e? ects carried by the headline will not justify the amount of reading e? ort. The copy-editor is then asked to read the article again, and look for a ‘more interesting’ piece of information to foreground to the headline. In the following example, the story includes an interview with Uri Lubrani, IDF’s Chief of Military Operations in Southern Lebanon.General Antoin Lahed, who is mentioned in the rejected headline, is the Commander in Chief of the South Lebanon Army (SLA), a Christian Militia which has traditionally been IDF’s ally in Lebanon. The context of the story is a wave of rumors, according to which the IDF plans to withdraw from Southern Lebanon, thus leaving General Lahed and his people on their own ag ainst their Islamic rivals: This is the headline which the copy-editor suggested: (13) Lubrani: ‘There was no secret meeting with General Lahed’ Whether or not there was a secret meeting between IDF o? ials and General Lahed on the previous day is hardly an interesting question. After all, IDF o? cials and General Lahed meet on a regular basis, and their meetings are usually kept secret. In our terms, the headline does not carry a substantial amount of contextual e? ects. The headline was rejected, and the copy-editor came up with the following alternative: (14) Lubrani: ‘There is no plan to evacuate SLA seniors to Europe’ Whether or not there is a secret plan to evacuate SLA seniors to Europe is very obviously much more interesting.If there was such a plan, this would be a pretty D. Dor / Journal of Pragmatics 35 (2003) 695–721 711 remarkable sign that the IDF is on its way out of Lebanon. Lubrani’s ? at denial can be interpreted in more than one way: We can take him for his word, or assume that he chose to deny the existence of the plan for tactical reasons- at any rate the denial has interesting implications. It is de? nitely more interesting than just another meeting- in our terms, it carries more contextual e? ects for the same amount of processing e? ort. Note that this is a very good example of the signi? ant role of headline writing in the workings of a newspaper. The two headlines, the rejected one and the suggested one, make it quite obvious that the Lubrani interview did not contain any remarkable scoops, and that the editor had to dig in to ? nd something which was worth promoting to the headline. As the senior editor’s decision makes clear, even negative statements, ? at denials of the type that Lubrani suggested as answers to the reporter’s questions, have di? erent amounts of relevance, and the one which was more relevant than the other was promoted. 4] ‘‘Headlines should contain new information’’. A major topic for negotiations between copy-editors and senior-editors has to do with the question of whether the readers already know what the copy-editor decided to promote to the headline. Obviously, editors do not really know what their readers know, but their estimates of their readers’ state of knowledge play a central role in the decision-making process. This makes perfect sense within our relevance-based framework: A headline which does not contain novel assumptions cannot bring about contextual e? ects, and is thus irrelevant.In Ma’ariv, as in any other daily newspaper, estimates of the readers’ state of knowledge are based primarily on what has already been communicated by the other mass-media, especially the evening news on TV. If the content of the proposed headline for the next morning has already appeared in the news the night before, most chances are it will be rejected. The following headline, for example, was rej ected on these grounds: (15) The Austrian Chancellor Arrived for a visit; will meet Netanyahu today The copy-editor had a hard time ? nding an alternative headline. This is what he came up with: (16) O? ials in Jerusalem hope for the Austrian Chancellor’s visit to run smoothly This headline was accepted, for two reasons: First, it carries the implication that o? cials in Jerusalem are worried that the visit might not run smoothly—an angle on the visit which was new. Second, it connects the story to prior events and expectations: The visit of the British foreign minister had just ended the day before, and that visit was full of political hurdles and diplomatic embarrassments. As we shall see below, connecting a story to its wider context is another important property of good headlines. 712 D. Dor / Journal of Pragmatics 35 (2003) 695–721 5] ‘‘Headlines should not presuppose information unknown to the readers’’. This principle, in a sense , is the mirror-image of the previous one: The information in the headline should de? nitely be new—but it cannot be ‘overly new’. Headlines should only presuppose information which is already part of the mutual knowledge established between the newspaper and its readers. In terms of our relevance-based framework, every presupposition in the headline should already be available within the readers’ context of interpretation. Otherwise, the computation of the headline will result in zero contextual e? cts. Consider, then, the following headline: (17) Advanced negotiations on the establishment of the second Israeli-owned casino in Jericho This headline presupposes the existence, or at least the potential existence, of the ? rst Israeli-owned casino in Jericho. The ? rst news concerning the plans to build this casino, the ? rst one, were published only a few days before the above headline was suggested. According to the editor in chief, the readers had not yet registered the future existence of the ? rst casino in their long-term memory—it was premature to treat it as a presupposition.The copy-editor was asked to change the headline, and came up with the following alternative: (18) The ? rst casino in Jericho will be operational in February In this headline, the establishment of the ? rst casino in Jericho is not presupposed, but reported as part of the news. This is much better. But the editor in chief asked the copy-editor to rephrase the headline again, this time for a di? erent reason: The proposed headline forces the reader to calculate the amount of time it will take till the casino will be operational. This adds to the processing e? ort. The alternative, which was eventually published, reduces this e? rt, thus optimizing the relevance of the story: (19) The ? rst casino in Jericho will be operational in a year [6] ‘‘Headlines should include names and concepts with high ‘news value’ for the readersâ €™â€™. 10 Experienced editors develop a sense of the ‘news value’ of names and 10 This property, and the next one, reminded one anonymous referee of Ariel’s (1988, 1991) accessibility theory (see also Kronrod and Engel 2000). The resemblance, however, is rather super? cial. Ariel is not interested in the speci? c contents of the referring expressions, but in their general cognitive and structural properties.Thus, for example, referring expressions which function as high accessibility markers (e. g. , personal pronouns, ? rst names) are used by speakers when they assume that the referents are highly accessible for their addressees; lower accessibility markers (e. g. , long de? nite descriptions, full names etc. ) are used when the speaker assumes low mental accessibility for their addressees. The point I am making here, however, is not that newspaper editors prefer certain types of referring expression (e. g. , full names) to others (e. g. , last names), but that they prefer certain referents (e. g. , famous ? gures) to others. D.Dor / Journal of Pragmatics 35 (2003) 695–721 713 concepts: They very easily identify names and concepts which should appear in headlines- and those which do not. In terms of our relevance-based theory, experienced editors know, or at least believe they know, which names and concepts will carry a large number of contextual e? ects for their readers. The following example demonstrates this very clearly. Some background: Two days before the following story was to be published, a story in one of the national newspapers revealed that the popular musicians contracted to perform in Israel’s 50th Jubilee were paid high sums of money- at the ax-payers’ expense. In our story, some other popular musicians reacted to the revelation and angrily declared that they were willing to perform in the Jubilee for free. This was the headline suggested by the copy-editor: (20) A group of artists suggests an alternative for the Jubilee: ‘‘we are willing to perform for free’’ This headline, a classic summarizing headline, was rejected in favor of the following, which replaces the expression ‘a group of artists’ with the names of two celebrity musicians, Shimi Tavori and Margalit Tsan’ani: (21) Shimi Tavori and Margalit Tsan’ani: ‘‘we are willing to perform in the jubilee for free’’Note, ? rst, that the replacement headline in (21) actually loses some of the information we had in (20): The group of artists included many more musicians than just the two mentioned in (21). The point, however, is that the two are the most famous members of the group, and names of well-known popular musicians always carry a lot of contextual e? ects: This is so, because their names direct the readers to construct a much wider context for interpretation, which includes whatever we know about them, their personalities, their views, t heir social background, their wealth, their life styles, and so on. 20) is a headline suited for a regular news story about the 50th Jubilee; (21), on the other hand, is a headline for what is basically a gossip story about Shimi Tavori and Margalit Tsan’ani. [7] ‘‘Headlines should not contain names and concepts with low ‘news value’ for the readers’’. This is the mirror-image of the last property: Some names and concepts do not have ‘‘news value’’ for the readers, and experienced editors avoid promoting them to the headline. In our terms, these names and concepts do not help the reader construct the optimal context for the interpretation of the headline.In the following example, the copy-editor attempted to promote such a name to the headline, and was intercepted by the editor in charge. Some background: The story has to do with an accident in which two military helicopters collided in the air on their way to I srael’s northern border, an accident in which more than 70 soldiers were killed. New immigrants to Israel receive an immigration grant from the Jewish agency, and it turned out that the agency asked the parents of one of the soldiers killed in the accident, a newly-arrived immigrant, to pay back his grant.The copy editor suggested the following headline: 714 D. Dor / Journal of Pragmatics 35 (2003) 695–721 (22) The Michaelov family was ordered to return the immigration grant given to their son- who was killed in the Galilee The editor in charge rejected the headline, and ordered the copy-editor to produce another one, which would not contain the name. This was the alternative headline, which was ? nally published: (23) The Jewish agency refused to let a family, whose son was killed in the helicopter accident, keep his immigration grantNote that the move from the de? nite ‘the Michaelov family’ to the inde? nite ‘a family’ made it di? cult for the copy-editor to keep it in subject position, and dictated an overall grammatical change from passive to active voice. [8] ‘‘Headlines should ‘connect’ the story to previously known facts and events’’. Just like the last two principles, this one has to do with the construction of the appropriate context for interpretation. A story interpreted on its own, as an isolated event, will carry a certain amount of contextual e? ects.The same story can carry more contextual e? ects to the extent that the readers interprets it within a wider context, which includes previously known facts and events. Consider the following example, which is a report on a violent taxi robbery in the city of Haifa: (24) The driver was beaten and thrown out- and the stolen taxi was later found stuck in the mud The editor in charge, who rejected this headline, asked the copy-editor to connect the incident in Haifa to the rising trend of taxi robbery throughout Israel. The f ol